Customer network connection
To modify connectivity settings between the platform and your on-premise directory, move endpoints, or review network-level routing, submit your request through the service request form, accessible from the Support & Community page.
Steps
-
Complete the following fields:
-
Subject: Enter a description of your request, including the action to be taken.
-
Environment Type: Specify the type of environment affected by this request.
-
Proposed Change Window: Specify the dates or times in which you want the work complete.
-
-
From the Capability list, select Platform service requests → Customer network connection.
-
In the Connectivity setting request field, provide information regarding your request.
-
Select the appropriate description from the Business Priority list:
-
Change needed by deadline to avoid business impact
-
Change modifies existing functionality
-
Change adds new functionality
-
-
Enter a description of your request in the Description field.
-
If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
-
Click Save to submit your request.