FedRAMP Solutions for Government User Guide

Certificates

You can import certificates into PingAccess to establish anchors used to define trust to certificates presented during secure HTTPS connections. Refer to Certificates for additional information. However, if infrastructure changes are required, submit a request through the service request form. This form is accessible from the Support & Community page.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. From the Capability list, select PingAccess service requests → Certificates.

  3. Select the appropriate description from the Certificate type list:

    • SSL client keys and certificate

    • Signing and decryption keys and certificates

    • Other

  4. Select the appropriate description from the Business Priority list:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  5. Enter a description of your request in the Description field.

  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  7. Click Save to submit your request.