FedRAMP Solutions for Government User Guide

Conditional DNS Forwarding

Submit requests to change your Conditional Forwarders through the service request form, accessible from the Support & Community page.

About this task

DNS forwarding is the process by which particular sets of DNS queries are handled by a designated server, rather than being handled by the initial server contacted by the client. Usually, all DNS servers that handle address resolution within the network are configured to forward requests for addresses that are outside the network to a dedicated forwarder.

For additional information, refer to DNS Forwarding and Conditional Forwarding.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. From the Capability list, select Platform service requests → Conditional DNS forwarding.

  3. In the DNS rules field, provide information regarding the request.

  4. Select the appropriate description from the Business Priority list:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  5. Enter a description of your request in the Description field.

  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  7. Click Save to submit your request.