PingDirectory

Testing and troubleshooting the sync

Follow these steps to test and troubleshoot your configured sync between PingOne and PingDirectory.

Steps

  1. Test the sync:

    1. Run the sync with the following command:

      /opt/<PingDataSync>/bin/resync -p  <sync_pipe_name>

    2. Optional: If the sync results in any errors, see the /Ping/<PingDataSync>/logs/tools/re-sync-failed-DNs.log.

    3. Optional: If you receive an error that includes Cannot connect because: The connection to server localhost:11389 was closed while waiting for a response to a bind request SimpleBindRequest(dn='cn=dmanager').:

      1. In the PingDataSync admin console, go to Configuration → External Servers → ServerPD_PDtest.

      2. Update your password.