Licensing events
There is a list of different licensing events and different actions you can take to resolve each event.
When you enable notifications for licensing events, PingFederate sends license expiry information to the recipient configured for the event on the Runtime Notifications window.
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To check the details of your license, sign on to the administrative console, navigate to the user icon in the upper-right corner of the administrative console, and click About the list. The license summary displays in a pop-up browser window. |
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If the license specifies an expiration date, the license expires at the beginning of that day. |
| Email subject and template file name | Event | Action |
|---|---|---|
Your PingFederate License Is About to Expire message-template-warn.html |
The current license is about to expire. The email notification is sent 60 days ahead of the expiration. Applicable to licenses without connection groups. |
Contact sales@pingidentity.com to renew the license before the expiration. |
Your PingFederate License Is About to Expire message-template-group-warn.html |
One of the connection groups in the current license is about to expire. The email notification is sent 60 days ahead of the expiration. Applicable to licenses with connection groups. |
Contact sales@pingidentity.com to renew the license before the expiration. |
PingFederate License Expiration Notification message-template-grace.html |
The current license expired. The email notification is sent upon the expiration. Applicable to licenses without connection groups. |
Contact sales@pingidentity.com to renew the license. |
Your PingFederate License Has Expired message-template-group-grace.html |
One of the connection groups in the current license expired. The email notification is sent upon the expiration. Applicable to licenses with connection groups. |
Contact sales@pingidentity.com to renew the license. |
PingFederate Has Stopped Processing Requests message-template-shutdown.html |
The current license and the grace period, if any, had lapsed. Applicable to licenses without connection groups. |
Contact sales@pingidentity.com to renew the license. |