Other runtime issues
Possible runtime issues and their solutions related to unexpected certificate expiration and CrossModule and Network error messages.
| Problem | Solution |
|---|---|
Certificates unexpectedly expire. |
Verify that the server clocks are synchronized on both sides of the federation. You can configure PingFederate to notify administrators in advance of impending certificate expiration. For more information, see Runtime notifications. |
Receive |
Verify network connections to the HSMs are active and running. Also ensure the HSMs have not been unintentionally shut down. |