Support policy
- Version support
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Starting with platform version 2.2, we will provide ongoing N-2 support for the two most recent major or minor versions of the platform available. N-2 support means that we provide active support, security updates, and fixes for the current version (N) and the two immediate previous versions (-2).
PingOne Advanced Services uses Semantic Versioning (SemVer), in which version numbers are structured as Major.Minor.Patch to communicate the scope of changes.
- Deprecation timeline
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When a new platform version is released that places an older version outside the N-2 window, the older version enters a 6-month extended support phase.
When this 6-month window ends, the version reaches End of Life (EOL) status.
- Upgrade management
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The PingOne Advanced Services operations team will coordinate mandatory upgrade windows for those approaching EOL. We encourage you to maintain N-1 status to ensure you have access to the latest security hardening and performance enhancements.