PingOne Advanced Services

Restore from a backup

To request that a product be restored from a backup, submit a service request through the Support Portal.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select Platform service requests → Restore from a backup.

  3. In the Product field, indicate whether your request is regarding PingAccess, PingDirectory, or PingFederate.

  4. In the Date and time to restore to field, provide the date and time that you want the product to be restored from a backup. The Support team will use the most recent backup available that is earlier than the date you requested.

  5. In the Business Priority list, select the appropriate description:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  6. In the Description field, enter a description of your request.

  7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  8. To submit your request, click Save.