PingOne Advanced Services

Load or performance test

To request a load or performance test, submit a service request through the Support Portal.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select Platform service requests → Load/performance test.

  3. In the Date needed field, enter the date that you want to perform the load test. Note that this date must be at least two weeks after the request is submitted.

  4. In the Summary of plan field, provide a summary of the activities that will be performed during testing.

  5. In the What is the success criteria? field, list the requirements that will determine how the system performed during testing.

  6. In the Business Priority list, select the appropriate description:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  7. In the Description field, enter a description of your request.

  8. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  9. To submit your request, click Save.