PingOne Advanced Services

Integration kits

To install a new integration kit or upgrade an existing kit, submit a request through the service request form on the Support Portal.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select PingAccess service requests → Integration Kits.

  3. In the Integration Kit Type field, select Non-Standard if the kit is provided by the Professional Services team. Otherwise, select Standard.

  4. In the Integration Kit Name field, provide the name of the kit you’re requesting.

  5. In the Version field, provide the version of the kit you’re requesting.

  6. In the Business Priority list, select the appropriate description:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  7. In the Description field, indicate whether the request is for a new integration kit or an upgrade to an existing kit.

  8. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  9. To submit your request, click Save.