Service requests
For the tasks that you can’t complete yourself, submit a service request through the Support Portal.
To access this page, go to the Ping Identity home page and select Support → Get Support. Click Sign On and enter your credentials to access your account.
To ensure your request is processed as quickly as possible, follow the instructions provided for each type of request. Common service requests are categorized and listed below.
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Our average turnaround time for most service requests is 2 business days. |
| PingAccess service requests | PingDirectory service requests | PingFederate service requests | Platform service requests |
|---|---|---|---|
If the type of request you want to submit is not listed, select Advanced/Other as your requested capability, provide a detailed description of your needs, and submit your request to the Support team.