Integration kits
To install a new integration kit, or upgrade an existing integration kit, submit a service request through the Support Portal.
Steps
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Complete the following fields:
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Subject: Enter a description of your request, including the action to be taken.
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Environment Type: Specify the type of environment affected by this request.
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Proposed Change Window: Specify the dates or times in which you want the work complete.
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In the Capability list, select PingFederate service requests → Integration Kits.
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In the Integration Kit Type field, select Non-Standard if the kit is provided by the Professional Services team. Otherwise, select Standard.
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In the Integration Kit Name field, provide the name of the kit you’re requesting.
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In the Version field, provide the version of the kit you’re requesting.
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In the Business Priority list, select the appropriate description:
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Change needed by deadline to avoid business impact
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Change modifies existing functionality
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Change adds new functionality
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In the Description field, indicate whether the request is for a new integration kit or an upgrade to an existing kit.
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If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
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To submit your request, click Save.