PingOne Advanced Services

Enable debug logging

To enable the debug logger on an environment or application, submit a service request through the Support Portal.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select Platform service requests → Enable debug logger.

  3. In the AWS Region field, select the region of your P1AS environment (US1, EU1, AU1, etc.) that you want to update.

  4. In the Targeted application field, specify the application that the hostname will point to.

  5. In the Business Priority list, select the appropriate description:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  6. In the Description field, enter a description of your request.

  7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  8. To submit your request, click Save.