Task summary table

The following table lists the tasks that users can perform on a self-serve basis and the tasks for which they must submit service requests to the Support team. These tasks are grouped by product and link to instructions on how to complete each task.

Keep in mind that the Professional Services team helps with initial setup including:

Deployment
Authentication policies
Application onboarding

Additional projects can be arranged at any time for additional use cases or complicated tasks, including:

Custom integration kits
Custom data sources
Migration projects
Application onboarding
Significant changes to the original setup

	PingAccess	PingDirectory	PingFederate	Platform
Self-service tasks Users can perform these tasks themselves through the product consoles.	Users can manage a variety of access management features for each environment using PingAccess, which is accessible through the platform.	Users can modify data objects using their preferred LDAP browser.	Users can manage applications, authentication policies, and data sources using the PingFederate admin console, which is accessible through the platform.	Users can manage administrators themselves in the platform.
Manage applications Manage authentication requirements Manage identity mappings Manage rules Manage web sessions	Manage entries	Manage applications Manage authentication policies Manage data sources	Manage administrators View the platform activity log
Support service requests The Support team will perform these tasks on your behalf, in accordance with Support guidelines.	Users submit service requests for file system changes.	Users submit service requests for data server configuration changes.	Users submit service requests for file system changes.	Users submit service requests for additional platform tasks.
Enable debug logger Integration kits Update templates Virtual hosts	ACIs Email templates Indexes JSON field constraints Password policies Plugins Schema - attribute type Schema - objectClass Virtual attribute	Elevate admin Enable debug logger Password rules Integration kits Update templates	Administrator MFA Approve merge request Restore from a backup Create virtual host Enable outbound provisioning Load or performance test PingDirectory truststore certificate import SIEM integrations Rollback SIEM Subscribe to SNS alerts Update TLS certificate Upgrades

PingAccess

PingDirectory

PingFederate

Platform

Self-service tasks

Users can perform these tasks themselves through the product consoles.

Users can manage a variety of access management features for each environment using PingAccess, which is accessible through the platform.

Users can modify data objects using their preferred LDAP browser.

Users can manage applications, authentication policies, and data sources using the PingFederate admin console, which is accessible through the platform.

Users can manage administrators themselves in the platform.

Manage entries

Support service requests

The Support team will perform these tasks on your behalf, in accordance with Support guidelines.

Users submit service requests for file system changes.

Users submit service requests for data server configuration changes.

Users submit service requests for file system changes.

Users submit service requests for additional platform tasks.

PingOne Advanced Services

Task summary table