Task summary table
The following table lists the tasks that users can perform on a self-serve basis and the tasks for which they must submit service requests to the Support team. These tasks are grouped by product and link to instructions on how to complete each task.
Keep in mind that the Professional Services team helps with initial setup including:
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Deployment
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Authentication policies
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Application onboarding
Additional projects can be arranged at any time for additional use cases or complicated tasks, including:
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Custom integration kits
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Custom data sources
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Migration projects
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Application onboarding
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Significant changes to the original setup
Self-service
Users can perform these tasks themselves through the product consoles.
| Platform | PingAccess | PingDirectory | PingFederate |
|---|---|---|---|
Users can manage administrators themselves in the platform. |
Users can manage a variety of access management features for each environment using PingAccess, which is accessible through the platform. |
Users can modify data objects using their preferred LDAP browser. |
Users can manage applications, authentication policies, and data sources using the PingFederate admin console, which is accessible through the platform. |
Service requests
Our support teams will perform these tasks on your behalf, in accordance with Support guidelines.
| Platform | PingAccess | PingDirectory | PingFederate |
|---|---|---|---|
Users submit service requests for additional platform tasks. |
Users submit service requests for file system changes. |
Users submit service requests for data server configuration changes. |
Users submit service requests for file system changes. |