PingOne Advanced Services

Update templates

PingAccess supplies templates to provide information to end users. To update these templates, submit a service request through the Support Portal.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select PingAccess service requests → Update Templates.

  3. In the Template Type field, select the type of template that you want to update. If you want to update both user-facing screen templates and localized messages, select Other.

  4. In the Business Priority list, select the appropriate description:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  5. In the Description field, enter a description of your request.

  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  7. To submit your request, click Save.