PingOne Advanced Services

Email templates

To modify email templates, submit a service request through the Support Portal.

About this task

You can use PingDirectory email templates in a variety of ways. An example email template is provided in the Delegated Admin package at the top level in the delegated-admin-account-created.template file. This template provides a multipart text and HTML email to the user with their username and initial password, along with a self-service link they can use to sign on to PingFederate and change their password and profile information.

For additional information, see Edit and copy the email template to PingDirectory Server in the PingDirectory Server Administration Guide.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select PingDirectory service requests → Email templates.

  3. In the Specify email handler type field, specify whether a standard email notification handler or a multipart email status notification handler will be used.

  4. In the Business Priority list, select the appropriate description:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  5. In the Description field, enter a description of your request.

  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  7. Click Save.

  8. Click the Attachments tab and upload a .zip file that contains all files in the template directory you are updating.

    If necessary, request the latest instance of these files before making your update.