PingOne Advanced Services

Elevate admin

To modify the permissions your administrators have, such as managing certificates or users, submit a service request through the Support Portal.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select PingFederate service requests → Elevate admins.

  3. In the Admin Permissions to Add field, select all the permissions that you want your administrators to have.

    If you want administrators to be granted different permissions, submit separate requests for each.

  4. In the Admins to change field, provide the names of the administrators who you want to be granted the requested permissions.

  5. In the Description field, enter a description of your request.

  6. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  7. To submit your request, click Save.