PingOne Advanced Services

Enable debug logger

PingAccess generates logs that record server events. To enable the standard debug logger or request a non-standard debug level, submit a service request through the Support Portal.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select PingAccess service requests → Enable Debug Logger.

  3. Select the Standard Debug? field to configure the log level to DEBUG. See Configuring log levels for details.

  4. If you’re requesting a non-standard debug level, specify the targets that you want configured from the log4j2.xml file in the Debug Targets fields.

    Then, specify the appropriate debug level for each target listed in the Debug Level fields.

  5. In the Business Priority list, select the appropriate description:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  6. In the Description field, enter a description of your request.

  7. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  8. To submit your request, click Save.