PingOne Advanced Services

Submitting a service request

To complete the connection, submit a service request through the Support Portal.

Steps

  1. Complete the following fields:

    • Subject: Enter a description of your request, including the action to be taken.

    • Environment Type: Specify the type of environment affected by this request.

    • Proposed Change Window: Specify the dates or times in which you want the work complete.

  2. In the Capability list, select Advanced/Other.

  3. In the Business Priority list, select the appropriate description:

    • Change needed by deadline to avoid business impact

    • Change modifies existing functionality

    • Change adds new functionality

  4. In the Description field, provide the following information regarding the OIDC application you created:

    • The Client ID, which displays on the OIDC application Overview page.

    • The Client Secret, which also displays on the OIDC application Overview page.

    • The Issuer URL, which displays on the OIDC application Configuration page, in the URLs section.

    • The Display Name, which is the name that you want displayed to your users when they sign on, as shown here.

    Screen capture of a sign-on page.

  5. If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.

  6. To submit your request, click Save.