Unlocking user accounts
To unlock a user account without requiring a password reset, use the Delegated Admin application.
About this task
To require a password reset when unlocking a user, use the Reset Password or Set Password options in the Delegated Admin application. |
To use Delegated Admin to unlock a user account without requiring a password reset:
Steps
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In the Delegated Admin application, go to Manage Users.
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In the Search box, enter the user ID of the user you need to unlock and press Enter.
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Optional: Click the Expand icon to expand the user entry.
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Click the Locked toggle.
Result:
The toggle turns green and changes to Enabled.
Result
The user can access their account without resetting their password.