PingOne Advanced Services

Users are managed in a PingOne environment

If your users are managed in a PingOne environment, test the connection between that environment and the environment containing the OIDC application that connects to PingOne Advanced Services.

About this task

To test this connection, create a test user in the environment and use the new user credentials to sign on to the appropriate console.

Steps

Use Postman to create the test user, or create the user manually.

If you’re using Postman:

  1. Navigate to the following step in the collection:

    P1AS Customer Tenant Configuration → Troubleshooting → Create Test User to Validate P1AS Connection*

  2. Drag and drop the step into the Run order window.

  3. Click Run and determine if issues exist.

If you’re creating a test user manually:

  1. Ensure that the user is added to the appropriate population and that the appropriate IdP is selected. See Adding a user for instructions.

  2. Assign the user the appropriate roles and user attributes. See Administrative role mappings for a complete list of PingOne Advanced Services attribute mappings for each administrator role and the permissions each role is assigned.

  3. Use the appropriate console URL and the new test user’s credentials to sign on.

    If you’re able to sign on, that means that the connection works and the issue likely involves users’ roles, permissions, or the user attributes assigned.

  4. If you’re not able to sign on, access the user’s profile and determine if they have the appropriate roles and user attributes assigned.