PingOne for Enterprise

Removing service users

When you view the users by service listing, you can choose to remove a user from a particular service.

About this task

You can filter the user list by a specific service, or search for a specific user.

Steps

  1. Go to Users → Users by Service.

  2. (Optional) Filter or search the user list.

    • Click a service name to filter by users of that service.

    • In the Search field, enter a string to search for.

      • In the Search by list, select a user attribute to search by.

        To use the search filter, your account must not have the SERVICE_USER_LEGACY feature flag, which preserves legacy search behavior from before a PingOne for Enterprise update in April 2023.

        Your account only has this feature flag enabled if you requested it. If you’re not sure whether you have this feature flag, or if you want it removed so you can access this new behavior, open a support case.

        The email and name filters can only filter user data that was newly created or updated after this feature was deployed (February 2025).

  3. Click the Expand icon to display the service details for the selected user.

    Result:

    The expanded entry displays the last activity for that user per service and, for single sign-on (SSO), the last sign-on. If more than one service is shown for the user, expand the details for the target service.

  4. Click the edit icon and choose the option to remove the user from the selected service.

    Result:

    You’re prompted to confirm the action.