Suspend a customer account
Before you begin
If you have a PingOne for Managed Service Providers account, you can suspend one of your customer accounts. This doesn’t remove the account, but does remove the customer’s ability to single sign-on (SSO) to PingOne or to access the admin portal. You can subsequently reactivate an account when the account status changes.
About this task
You’ll choose a customer account to suspend. You need either to be a Global Admnistrator or Support Administrator (Read/Write) to suspend an account.
Steps
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Select the Customers tab.
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For the customer account, click in the green area (left) of the toggle button to suspend the account.
Result:
The customer will be unable to SSO or to access the admin portal.
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To reactivate the account, click the grey area (right) of the toggle button.