PingOne for Enterprise

Temporarily hiding a user’s service

Temporarily hide a user’s service if you want to remove them from activity reports.

About this task

You might want to temporarily hide a user’s service because of security issues or if a user will be absent for an extended period.

For information on disabling a user’s PingID access, see PingID user lifecycle management.

Steps

  1. Go to Users → Users by Service.

  2. (Optional) Filter or search the user list.

    • Click a service name to filter by users of that service.

    • In the Search field, enter a string to search for.

      • In the Search by list, select a user attribute to search by.

        To use the search filter, your account must not have the SERVICE_USER_LEGACY feature flag, which preserves legacy search behavior from before a PingOne for Enterprise update in April 2023.

        Your account only has this feature flag enabled if you requested it. If you’re not sure whether you have this feature flag, or if you want it removed so you can access this new behavior, open a support case.

        The email and name filters can only filter user data that was newly created or updated after this feature was deployed (February 2025).

  3. Click to expand the user and display a list of services the user is subscribed to.

  4. Click to expand the service you want to change.

  5. Click the Pencil icon followed by the Temporarily Hide Activity dialog to open the Temporarily Hide Activity popup.

  6. Click Confirm to remove the user from the selected service.

    For single sign-on (SSO) and provisioning, users are shown in the list the next time they sign on. For other services, such as PingID, users must reregister after being disabled.