Many organizations spend a disproportionate, and often wasteful, amount of time resetting passwords, updating account data, and completing other simple but recurring tasks. Delegated Admin lets organizations assign these responsibilities, as well as others associated with the management of identities in PingDirectory Server, to a subset of administrators. Such delegated administrators can be any user outside the organization's IT department, including a customer.
The following employees typically fulfill roles that involve at least a basic level of identity management:
- Help desk or customer service representatives who unlock and reset passwords
- Managers and Human Resources administrators who update employee profiles
- Application administrators who update identity attributes and manage access to applications
These employees represent strong candidates for inclusion in a group of delegated administrators.