ICF 1.5.20.36

Connector troubleshooting

Support policy

Ping Identity supports the latest release of RCS and each connector. If you contact support with an issue related to RCS or a connector, you might be asked to upgrade to the latest release before troubleshooting begins.

Logs

It can be difficult to determine if the root cause of a problem is at the ICF or connector level, or at the application level.

The ICF API sets the LoggingProxy at a very high level. You can consider the Logging Proxy as the border between the application (IDM) and the ICF framework.

For more information about logging, refer to Connector logs.

Custom connector required version pattern

If your custom connector configuration fails to display in the UI, make sure that it’s using 4-digit versioning. The UIs expect this type of version pattern. For example:

1.5.0.0