PingID End User Guide

Resetting your desktop app PIN code

Details of what to do if you forget the PIN code that you use with your PingID desktop app.

About this task

If you’ve forgotten the PIN code you use to access the desktop app, you’ll need to contact your organization’s support representative and ask them to unpair the desktop app. You’ll need to uninstall the app, and then pair it again. You can create a new PIN code during the pairing process.

Steps

  1. Uninstall PingID desktop app.

  2. Contact your organization’s support representative and ask them to unpair the desktop app.

  3. Install PingID desktop app again, and pair it with your account. During the pairing process follow the instructions to create a new PIN code.