PingID End User Guide

Using email for authentication with PingID

Register or 'pair' your email address, so you can receive a one-time passcode (OTP) to your email, and use it to authenticate securely with PingID.

Pairing creates a trust between your email address and your account.

If your company configuration allows it, you can use email to access your account using a Web browser, to access your company’s VPN, or to access a Windows login, or Mac login machine.

The option to pair your account with this device type is defined by your company policy.

  • Web or VPN or Mac

  • Windows login

Pairing your email

Register or 'pair' your email address from a web browser, so you can receive a one-time passcode (OTP) to your email, and use it to authenticate securely with PingID.

About this task

After you have paired your device and authenticated successfully using a web browser, you can also use it to authenticate when accessing your VPN or Mac login machine, if your company allows you to do so.

Steps

  1. Sign on to your account or app and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You’ll see the Add a New Device window, showing the Email icon.

    A screen capture of the Add New Device window showing device options available for you to add.

  2. In the Add a New Device window, click Email.

    Result:

    You’ll see a pop-up window in which you can enter your email address.

    A screen capture of the Email window requesting you to enter the email you want to use to authenticate with the Next or Cancel option.

  3. Enter your email address, and then click Next.

    Result:

    A one-time passcode (OTP) is sent to the email address you specified.A screen capture of the email from PingID displaying the one-time passcode to use complete authentication through email.

  4. Copy the OTP you received in the PingID email. In your browser, in the Enter passcode field, paste or enter the OTP. Click Verify.

    A screen capture of the Email Verification window requesting you to enter the one-time passcode in the Enter passcode field.

    Result:

    After you successfully authenticate, the green Authenticated message with a check mark appears. You are automatically signed on to your organization’s dock or app.

Result

The next time you sign on to your account or app:

  1. You receive an OTP through your email.

  2. Enter the OTP.

  3. Click Sign On to complete the authentication.

Pairing your email (Windows login)

Register or 'pair' your email address, so you can receive a one-time passcode (OTP) to your email, and use it to securely access your Windows login machine with PingID.

About this task

Steps

  1. Sign on to your Windows machine.

    A screen capture of the Windows login page.

    Result:

    The PingID registration window displays.

    A screen capture of the PingID registration window.

    Until you successfully complete the registration process, you cannot minimize the PingID registration window. If you close the window, you are automatically redirected back to the login page.

  2. Click I want to use a different authentication method.

    Result:

    The Alternative Authentication window appears.

    A screen capture of the Alternative Authentication window, displaying the Authentication Preference options.

  3. Click Receive passcodes via email and enter your email address in the email address field. Click Next.

    Result:

    PingID sends a one-time passcode (OTP) to your specified email address.

    A screen capture of the email from PingID displaying the one-time passcode to complete the email authentication pairing.

  4. On a different device, open your email account and copy the OTP from the PingID email. In the Windows Email Verification window, paste or enter the OTP in the Enter passcode field. Click Verify. A screen capture of the Email Verification window requesting the one-time passcode in the Enter passcode field.

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    Result:

    A green Authenticated message with a check mark appears, indicating successful authentication. You are automatically signed on to your Windows machine.

  5. The next time you sign on to Windows:

    1. You receive a OTP through your email.

    2. Enter the OTP.

    3. Click Sign On to authenticate and sign on.

Next steps

You can now authenticate using your email to access your Windows login machine. For information, see Authenticating using email (Windows login).