PingID End User Guide

Changing your PingID mobile app PIN

If you have to enter a PIN code each time you open or user the PingID mobile app, you can change it from within the app.

About this task

Your PIN code must include at least 3 or 4 different digits for 4 and 6-digit PIN lengths, respectively, and you can’t choose digits that are in ascending or descending sequence, such as 1234.

Animation illustrating the process of changing your PIN from within the PingID mobile app

If you forget your PIN, you cannot reset it. You’ll need to unpair PingID mobile app and then pair it again.

Steps

  1. On your device, open the PingID mobile app.

  2. Tap the Menu icon (Screen shot showing the Menu icon), and then tapChange PIN(Screen capture showing the Change PIN icon ).

  3. Enter your current PIN code, and then enter a new PIN code.

    Result:

    You’ll see a message telling you that your PIN is successfully changed, and the next time you open the app or authenticate with PingID, you’ll be asked to enter the new PIN.