PingID End User Guide

Managing your device settings for Android

Manage your mobile app using recommended device settings.

When installing PingID mobile app, you will be asked to allow to access device settings, such as your device camera. You might also be asked to share your location if required by your organization’s policy. The settings requested are needed for PingID mobile app to work correctly.

  • We recommend you accept the default settings when installing PingID mobile app.

  • The PingID mobile app uses the language that’s defined in your device’s mobile OS settings unless it is not one of the supported languages. If the defined language is not supported, the app defaults to English.

For more information, see the following topics:

Enabling or disabling PingID notification settings for Android

Enable notifications to ensure PingID notifies you when you need to authenticate.

About this task

You can choose to enable notifications from PingID mobile app when the Do Not Disturb settings on your mobile device are set to Priority Only. If you need to temporarily disable notifications, do so from your PingID mobile app settings.

These settings apply to Android 6.x and later.

Steps

  1. On your Android device, go to Settings → Notifications, and then tap PingID.

  2. If required, select from the following notification options:

    Option Description

    Block all

    Never show notifications from this app. If selected, you will not be notified when you are required to authenticate.

    If selected, you can’t choose another option.

    Show silently

    If selected, your device will not make a sound, vibrate, or peek notifications into view when a notification is received.

    On the lock screen

    Choose what happens on the lock screen if your device is locked when a notification is received. Tap to select from:

    Show all notification content

    Show all notifications and their content on the lock screen.

    Hide sensitive notification content

    Show a notification has arrived, but hide the content.

    Don’t show notifications at all

    Hide all notifications.

    Override Do Not Disturb

    Select if you want to show PingID mobile app notifications and allow notification interruptions, even when you set your Do Not Disturb settings to Priority Only.

Enabling mobile app app permissions for Android

If you didn’t enable the relevant permissions when installing PingID mobile app, you can enable them manually from your phone settings.

About this task

We recommend enabling all PingID mobile app permissions. If you accept all pop-up requests when you install PingID mobile app, all PingID mobile app permissions are enabled by default. If you need to enable them at a later date, you can do so through the PingID mobile app settings on your device.

Steps

  1. On your Android device, go to Settings → Apps → PingID → Permissions.

  2. Enable the following permissions:

    Option Description

    Camera

    Enables PingID mobile app to access your camera so you can pair your device using the QR code.

    Location

    Enables PingID mobile app to access and incorporate location-based information to enhance security.

    Telephone

    Enables PingID mobile app to use your phone settings so you can authenticate more securely from your mobile device.