Pairing and sharing your Creds
How do I pair Creds?
To start receiving Creds, you first need to pair your PingID mobile app with an issuer (for example, your employer). To receive Creds from more than one issuer, you must pair your app with each issuer separately.
Before you begin
Before pairing, make sure you have:
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A biometrics lock, such as face or fingerprint ID, or a PIN defined on your mobile device.
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A QR code or link from the issuing organization.
Steps
To pair Creds:
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In PingID mobile app, tap Scan.
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Scan the QR code provided by the issuer.
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Accept all the permissions requested. They allow PingID to send notifications and use the camera to scan QR codes for receiving and sharing Creds.
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Enter your mobile device PIN or biometrics to complete the pairing process.
How do I receive Creds?
You’ll be notified on your mobile device whenever you receive new Creds from an issuer.
Before you begin
To receive Creds, you must first pair your mobile device with the issuer of those Creds.
Steps
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To see your new Creds, navigate to the Creds tab.
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To view Creds details, tap the Creds that you want to view.
New Creds are labeled 'New' for the first 24 hours, or until they are opened.
How do I share my Creds?
Steps
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If you’re asked to share your Creds the requester issuer will display a QR code. Open PingID mobile app, tap Scan, and scan the QR code.
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Review the Creds details.
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Required fields are pre-selected and can’t be removed.
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Optional fields are listed under an Optional heading. Select the checkbox next to any optional field that you want to include when sharing the Creds.
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To send the selected information to the requesting organization, tap Share.
Can I backup or move my Creds to a new device?
Creds are stored securely on a single device and cannot be backed up or transferred manually. If you need to move your Creds to a new device or reinstall the PingID mobile app, you’ll need to have your Creds reissued.
To do that, contact the issuer’s support team. They can help you pair your new device and reissue Creds to that device.