PingID End User Guide

Authenticating with PingID using email

Get an email with a one-time passcode (OTP) that you can use to authenticate securely with PingID.

Before you begin

About this task

If your organization allows it, you can use a hardware token to access your account using a web browser, to access your company’s VPN, or to access a Windows login or Mac login machine.

  • Web

  • VPN

  • Windows login

  • Mac login

Authenticating using email

Authenticate for your account or app through your email.

Steps

  1. Sign on to your account or an application that requires authentication.

    Result:

    The Authenticating window appears. You receive an authentication passcode by email.

    A screen capture of the New Authentication Request from SSO email displaying a one-time passcode to authenticate with PingID.

  2. In the Authentication window, enter the passcode. Click Sign On.

    A screen capture of the Authentication window requesting the passcode from your Email.

    If you need to generate a new passcode, click Resend Passcode.

Result

The green Authenticated message appears with a check mark, indicating authentication is successful, and your access is approved.

A screen capture of the green Authenticated message with a check mark.

Authenticating using email (VPN)

After you set up email authentication for web, you receive a OTP through email to use to authenticate to your VPN.

About this task

Use your email to receive an OTP to authenticate to your VPN.

Steps

  1. From your web browser or application, sign on to your VPN:

    1. Enter your username and password.

    2. For multiple devices only: A message displays showing a numbered list of all your devices. Enter the number for email.

    3. Click Sign In.

      Result:

      You receive an email with your OTP.

      A screen capture of the New Authentication Request from SSO email displaying a one-time passcode to authenticate with PingID.

  2. In the text entry field, enter the OTP from step 1. Click Sign In.

    Result:

    After your authentication is successful, you are signed on to your VPN.

Authenticating using email (Windows login)

After you set up email authentication for Windows login, you can receive a OTP through email to use to authenticate.

Steps

  1. Sign on to your Windows machine.

    A screen capture of a New Authentication Request from SSO window displaying a OTP.

    Result:

    The Authenticating window appears. You receive an authentication passcode by email.

  2. In the Authentication window, enter the passcode. Click Sign On.

    A screen capture of the Authentication window requesting you to enter the one-time passcode sent to your email.

    If you need to generate a new passcode, click Resend Passcode.

Result

The green Authenticated message appears with a check mark, indicating authentication is successful, and your access is approved. You are signed on to your Windows machine.

A screen capture of the green Authenticated message with a check mark.
A screen capture of a Windows desktop home page after a successful sign-on.

Authenticating using email (Mac Login)

Use an email passcode to authenticate when you sign on to your Mac machine.

Before you begin

Make sure:

Steps

  1. Sign on to your Mac machine.

    Result:

    You’ll see the Authenticating window and you’ll receive a passcode by email.

    A screen capture showing an example of an email with a passcode.

  2. In the Authenticating window, enter the passcode and click Sign On.

    A screen capture of the Authentication window showing the passcode field.

    If you need to generate a new passcode, click Resend Passcode.

    Result:

    You’ll see the green check mark indicating authentication is successful.

    A screen capture showing the green Authenticated success window.

Result

You’re signed on to your Mac machine.

A screen capture of the Mac login desktop following successful sign-on.