PingID End User Guide

Using Android biometrics for authentication with PingID

If your Android device supports FIDO2 biometrics, you can use the built-in biometrics in your Android to authenticate with PingID for a secure sign-on experience. To set up your Android device for secure authentication with PingID, you need to register or 'pair' it with your account.

You can use Android biometrics to access your account or apps using a web browser.

PingID mobile app using biometrics (fingerprint, face, or iris authentication) and Biometric web authentication for Android are different methods of authentication:

  • PingID mobile app: Allows you to authenticate when accessing your account from various different devices. Requires you to install PingID mobile app on your mobile device and to pair it with your account.

  • Biometrics authentication: Allows you to authenticate using your Android device’s built-in biometrics, when signing on to your account without downloading an app. You can only sign on to your account from the same device with which you want to authenticate.
Web only

Pairing your Android biometrics device

To set up biometrics authentication on your Android, you need to register or 'pair' your device with PingID.

Before you begin

You’ll need to:

  • Make sure your device supports FIDO2 biometrics.

  • Set up biometric authentication on your accessing device (such as registering your fingerprints). Follow the manufacturer’s guidelines to do so.

  • Ensure you are using a browser that supports the use of FIDO2 biometrics, such as Google Chrome or Microsoft Edge, and that you have the latest version of the browser.

Follow the instructions below to set up biometrics authentication on your device. The following example is for Android devices.

An animation showing the process of pairing yourAndroid biometrics device with your account so you can use to authenticate.

About this task

To set up biometrics authentication on your device:

Steps

  1. From your Android biometrics device, sign on to your account or app, and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You’ll see the Add a New Device window showing the biometrics icon.

    A screen capture of the Add a New Device window displaying the biometrics authentication method option.

  2. In the Add a New Device window, click Biometrics.

    Tap Authenticate using Face ID, even if your device only supports fingerprint authentication. You will be able to authenticate using your fingerprint.

    Result:

    You’ll see a window prompting you to authenticate using your biometrics device.

    A screen capture showing the biometrics pairing window, requesting you to scan your fingerprint. It also includes a Retry button, if the request times out.

  3. In the Alternative Authentication popup window, select Authenticate using biometrics (for Android/other devices). You are prompted to authenticate using your biometrics device.

  4. Use your biometrics device to validate your identity (fingerprint or Face ID).

    • Make sure the Alternative Authentication browser window is the active window.

    • If you see a popup message asking if you permit your device to communicate with the biometrics device, select Allow or Yes to continue. The popup message may differ depending on the browser you are using.

    Result:

    You’ll see a green checkmark indicating your device has been paired successfully, and you are automatically signed on to your account or app.

  5. The next time you want to sign on to your account or application, follow the prompt to authenticate using your biometrics device.

    For more information, see Authenticating with PingID using an Android biometrics.