Authenticate with PingID mobile app

Pair PingID mobile app with the account, site or app that you want to access securely with multi-factor authentication.

Pairing creates a trust relationship between your PingID mobile app and your organization, so you can the mobile app to authenticate.

Pairing the PingID mobile app

Get PingID mobile app from the Apple App Store or Google Play Store, and allow all requested permissions.

Scan the QR code or enter the pairing key provided by your organization, site, or app.

Add a New Device window showing authentication methods that are available to add.

The new entry appears in the Authentication tab.

List of organizations, sites and apps that are paired with the PingID mobile app, showing the new entry that you just paired.

Either:

Approve the authentication request in the app.

Enter the current passcode shown in the app.

Authentication screen, showing the user’s location and prompting the user to Approve or Deny the request

Current passcode for the organization, site or app that you are pairing.

Once done, your device is paired and ready for secure authentication.

When you try to access your organization, site, or app, you’ll receive a notification in the PingID mobile app.

Approve the request by either: