PingID End User Guide

Updating the desktop app on a Mac

Keep PingID desktop up-to-date to ensure you have access to the latest features, security features, and fixes.

About this task

When you launch the desktop app it checks if there’s a new version available of the software. If you enable the automatic update feature, your app updates automatically. If you do not enable the automatic update feature, you can check for updates manually, be notified when an update is available, and decide when to download and install the update.

If your organization’s policy allows it, you can choose for updates to install manually or automatically. If your organization does not allow you to choose, this menu option is disabled and is not visible to you.

Steps

  1. To check for updates in the menu bar, go to PingID → Check for Updates…​.

    Result:

    A progress bar displays. If an update is available, the Software Update window shows you the software version number and the release notes detailing any changes and new features.

    A screen capture of the Software Update window, the available PingID product version, and release notes message, and the options to Skip or Update.

  2. Select an update option:

    Choose from:

    • Update: To start downloading and installing the update.

    • Skip: To skip the update.

    • Enable automatic updates (optional): Select the check box to automatically check for updates in the future.

      If enabled, when an update is available, it downloads automatically and proceeds to the Install and Relaunch window described in the following step.

  3. After the update downloads, click Install and Relaunch.

    A screen capture of the Updating PingID window that displays the Ready to Install progress bar.

  4. Enter the password to your computer if prompted to do so.

    A screen capture of the passcode request in the PingID app with the options to Refresh or Copy.

    Depending on the changes to your company security policy, you might be required to create a PIN code after a desktop app update and then enter it each time you access the app to secure your desktop app.

Result

When the update is complete, the old PingID desktop app version closes and the updated version of the app opens automatically.