PingID End User Guide

Pairing your mobile device for SMS or voice authentication with PingID

Register or 'pair' your mobile device so that you can receive a one-time passcode (OTP) by SMS or voice call and use it to authenticate securely with PingID.

About this task

After you have paired your device, and authenticated successfully, you can also use it to authenticate for Windows login or Mac login, if required.

Steps

  1. Sign on to your account or app and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You’ll see the Add a New Device window, showing the SMS and Voice icons.

    A screen capture of the Add New Device window showing device options available for you to add.

  2. In the Add a New Device window, click either SMS or Voice.

  3. In the SMS window, in the international country code list, select your international country code and enter your phone number you want to use to authenticate. Click Next.

    A screen capture of the SMS window, displaying the international country code and phone number fields.

    To support voice calls using phone numbers with extensions, enter the phone number followed by a comma and the extension number. Examples include:

    • The phone number +12025550123 with the extension 2992 is entered as +12025550123,2992.

    • The extension can include the # or * characters. For example: +12025550123,#2992 or +12025550123,2992#.

    • If there is more than one extension, then a comma should separate the extension and the nested extension. For example: +12025550123,#2992,#2991.

    • Each comma generates a 2-second pause. After the call is answered, the extension is dialed after two seconds. If a pause is required for longer than 2 seconds, add an additional comma for each additional 2-second pause. For example, three commas for a 6-second pause before the nested extension: +12025550123,#2992,,,#2991.

    Result:

    PingID sends a one-time passcode (OTP) to your mobile through SMS or voice call.

    A screen capture of the SMS verification window, requesting that you enter the SMS passcode that you received.

  4. In the Authentication window, enter the OTP. Click Verify.

    Result:

    When successfully verified, the green Authenticated message appears, and you are automatically signed on to your account or app.

Next steps

The next time you sign on to your organization dock or application:

  1. PingID sends an OTP to your mobile device.

  2. In the Authentication window, enter the OTP.

  3. Click Sign On to complete the authentication.

    For information, see Authenticating with PingID using SMS or voice.