PingID End User Guide

Authenticating using your authenticator app (VPN)

Authenticate with your authenticator app, such as Google Authenticator or Microsoft Authenticator, to generate a passcode to use to authenticate with PingID.

Steps

  1. From your web browser or application, sign on to your VPN:

    1. Enter your username and password.

    2. For multiple devices only: a message displays showing a numbered list of all your devices. Enter the number for authentication app.

    3. Click Sign In.

  2. Launch the authentication app. The authenticator app displays a for your account. A screen capture of the OTP on the Google Authenticator app.

    This example shows the Google Authenticator.

  3. In the blank field, enter the OTP. Click Sign In.

    To sign on and authenticate in one step:

    1. On the sign-on page, in the Password field, when you sign on, add the OTP to the end of your password. The syntax requirements are as follows:

      • <password><OTP> (no spaces permitted)

      • <password>,<OTP> (use of spaces permitted when entering the OTP)

    2. Click Sign In.

    Result:

    After successful authentication, your browser redirects you to your VPN.