PingID End User Guide

Pairing your mobile device for SMS or voice authentication (VPN)

Register or 'pair' your mobile device so that you can receive a one-time passcode (OTP) by SMS or voice call and use it to access your company’s VPN securely with PingID. Pairing a device creates trust between your device and your account so that you can use your device to authenticate during the sign-on process.

About this task

To set up SMS or voice authentication for your VPN:

Steps

  1. From your web browser or application, sign on to your VPN with your username and password.

  2. Enter other. Click Sign In.

  3. In the text entry field, enter the phone number that you want to use to authenticate:

    Choose from:

    • For SMS: Enter sms followed by the country code and your mobile number in the format sms:1-4155555555. Click Sign In.

    • For voice: Enter voice followed by the country code and your mobile number in the format voice:1-4155555555. Click Sign In.

      Phone numbers with extensions are supported for voice calls where the phone number is followed by a comma and the extension number. Examples include:

      • The phone number +12025550123 with the extension 2992 is entered as +12025550123,2992.

      • The extension can include the # or * characters. For example: +12025550123, #2992 or +12025550123,2992#.

      • If there is more than one extension, a comma should separate the extension and the nested extension. For example: +12025550123,#2992,#2991.

      • Each comma generates a 2-second pause. After the call is answered, the extension is dialed after 2 seconds. If a pause is required for longer than 2 seconds, add an additional comma for each additional 2-second pause. For example, three commas for a 6-second pause before the nested extension: +12025550123,#2992,,,#2991.

      Result:

    You receive a one-time passcode (OTP) to your device through either SMS or voice call.

  4. In the text entry field, enter the OTP from step 3 and then click Sign In.

    Result:

    Your device is paired and authentication complete.

Next steps

The next time you sign on to your VPN, an OTP is sent to your device and in the VPN entry field, you’ll be asked to enter the OTP to authenticate. For information, see Authenticating with PingID using SMS or voice.