PingID End User Guide

Resynchronizing a hardware token

About this task

Hardware tokens need to maintain time synchronization.

To resync your token if you receive an error:

Steps

  1. Access the Devices page, do one of the following.

    Choose from:

    • During authentication: When the Authentication screen opens, click Settings.

      To resync an out-of-sync hardware token, you must first authenticate using an alternative method, such as email. That is the situation assumed in the example below.

    • From your organization dock: Click the Account icon (meg1564020909807 ) and then click Devices.

    • From a link provided by your IT department.

      Result:

      The Devices page opens, showing the devices you currently have paired with your account. The primary device is shown in green.

      A screen capture of the My Devices page with a primary device enabled.

      Click the Expand icon (qpr1564020912200 ) to view details of a device.

      A screen capture of the My Devices page with the details expanded for a device.

  2. Click the Resync Token option.

    The Hardware token sync window is displayed:

    A screen capture of the Hardware token sync page where the end user enters the passcode.

  3. Enter the passcode displayed on the token.

    The Final step window is displayed.

    A screen capture of the Final step window where the end users enters a new passcode.

  4. Wait for a new passcode on your token and enter it.

  5. Click Sync to complete the resync.

    Result:

    Your token is now resynced and should be available for authentications.