1. Go to the server root directory.
  2. Use the collect-support-data tool. Make sure to include the host, port number, bind DN, and bind password.
    $ bin/collect-support-data --hostname 127.0.0.1 --port 389 \ 
      --bindDN "cn=Directory Manager" --bindPassword secret \ 
      --serverRoot /opt/PingDirectoryProxy --pid 1234
  3. Email the zip file to your Authorized Support Provider.