PingID End User Guide

Pairing your hardware token (web)

Register or 'pair' your hardware token so that you can generate a one-time passcode (OTP) and use it to authenticate securely with PingID when accessing your account or app from a web browser.

About this task

After you have paired your device and authenticated successfully, you can also use it to authenticate for Windows login or Mac login, if required.

Steps

  1. Sign on to your account or app and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You’ll see the Add a New Device window, showing the QR code.

    A screen capture of the Add New Device window showing device options available for you to add.

  2. In the Add a New Device window, click Hardware Token.

    A screen capture of the Add a New Device window displaying the Pairing Code.

    Result:

    The Hardware Token Pairing window displays.

    A screen capture of the Hardware Token window requesting the entry in the serial number field.

  3. Enter your token serial number. Click Next.

    The serial number is usually printed on the back of your token.

    Result:

    The Verification window displays.

    A screen capture of the Verification window.

    You might see the Final Step window. It indicates that you token needs to be resynchronized, if so, follow the instructions and then click Sync.

    Screen capture of the Final step window asking you to press the button on your token to get a new passcode and to enter it into the field in the Final step window.

  4. Enter the passcode from your hardware token. Click Verify.

    Result:

    A green check mark appears, indicating your device is paired successfully. You are automatically signed on to your account or app.

  5. The next time you sign on to your account or application, you need to authenticate using your hardware token.

    For more information, see Authenticating using a hardware token (Web).