PingID End User Guide

Authenticating using a hardware token (Web)

Use a one-time passcode (OTP) from your hardware token to authenticate securely with PingID when accessing your account or app through a web browser.

Steps

  1. Sign on to your account or access an application that requires authentication.

    Result:

    The Authentication window appears requesting your passcode.

    A screen capture of the Authentication window requesting a passcode from your hardware token.

  2. Enter the OTP from your hardware token. Click Verify.

    Result:

    A green check mark appears, indicating your successful authentication and access. You are automatically signed on to your application.

    A screen capture of the successful authentication window displaying a green check mark and the Authenticated message.

    If you did not get the green check mark, your hardware token might be out of sync. You see a further authentication window.

    A screen capture of the Authentication window final step

    Enter the OTP from your hardware token. Click Sign On. You should see the green check mark shown above.