PingID End User Guide

Pairing your iOS or iPadOS biometrics device

Pair your iOS or iPadOS device so that you can use it to authenticate with PingID.

Before you begin

  • Ensure your device supports FIDO2 biometrics and is running iOS 14 or later or iPadOS 14 or later.

  • Set up biometric authentication on your accessing device, such as registering your face or fingerprints. Follow the manufacturer’s guidelines to do so.

  • Ensure you are using a browser that supports the use of FIDO2 biometrics, such as Safari, and that you have the latest version of the browser.

    An animation showing the process of authenticating through PingID using Face ID on an iPhone device.

About this task

Follow the instructions below to set up biometrics authentication on your device. The following example shows the process on an iPad device.

Steps

  1. From the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You’ll see the Add a New Device window, showing the Face ID icon.

    A screen capture of the Add a New Device window, displaying the options available for you to add, including Face ID .
  2. In the Add a New Device window, click Face ID.

    Tap Authenticate using Face ID, even if your device only supports fingerprint authentication. You will be able to authenticate using your fingerprint.

    Result:

    A window appears prompting you to authenticate using your biometrics device.

    A screen capture of the Complete authentication using Touch ID window.
  3. Use your device to validate your identity with fingerprint or Face ID.

    Make sure that the Alternative Authentication window is the active window.

    If a message appears asking you to allow your device to communicate with the biometrics device, select Allow or Yes to continue. The message might differ depending on your browser.

    Result:

    A green Authenticated message with a check mark appears, indicating your device pairing is successful, and you are automatically signed on to your account or app.

  4. The next time you want to sign on to your account or application, follow the prompt to authenticate using your biometrics device.