PingID End User Guide

Pairing your Mac Touch ID device

To set up your Apple Mac machine for secure authentication, you need to register or 'pair' your Mac Touch ID device with PingID.

Before you begin

  • Ensure that your Mac device has Touch ID and supports FIDO2 platform biometrics.

  • Set up Touch ID biometrics sign on for your machine, such as registering your fingerprints. Follow the manufacturer’s guidelines to do so.

  • Ensure you are using a browser that supports the use of FIDO2 platform biometrics, such as Google Chrome or Safari, and that you have the latest version of the browser.

    Safari browser for Touch ID authentication requires MacOS Big Sur or later.

  • Touch ID FIDO2 authentication is currently browser-specific. The browser that you use to set up your device must be the same browser you use to authenticate. For example, if you set up your Touch ID FIDO2 device using a Safari browser, you will only be able to authenticate with that Touch ID FIDO2 device on a Safari browser. If you want the option to authenticate using a different browser, you must pair the device through the browser separately.

About this task

An image showing the process of setting up and pairing Touch ID authentication to your account.

Steps

  1. From your Mac machine, sign on to your account, and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You’ll see the Add a New Device window, showing the Touch ID icon.

    A screen capture of the Add New Device window showing device options available for you to add.

  2. In the Add a New Device window, click Touch ID.

    If the Authenticate using Windows Hello option does not appear in the list, see Troubleshooting FIDO2 biometrics.

    Result:

    You are prompted to authenticate.

    A screen capture showing the Authentication screen. with a message prompting you to authenticate using Touch ID.

  3. Use your Mac device to validate your identity, such as using your fingerprint.

    • Make sure the Alternative Authentication browser window is the active window.

    • If you see a message asking if you permit your device to communicate with the biometrics device, select Allow or Yes to continue. The message might differ depending on the browser you are using.

    Result:

    A green Authenticated message with a check mark appears, indicating your device pairing is successful, and you are automatically signed on to your account or app.

Next steps

The next time you sign on to your account or application, follow the prompt to authenticate using your biometrics device. For information, see Authenticating with PingID using Apple Mac Touch ID.