Use Cases

Best Practices: Journey to Passwordless

Learn about how passwordless authentication reduces friction for users.

Your enterprise is more than likely taking advantage of using multi-factor authentication (MFA). This enables step-up authentication by providing a second factor with authentication. The second factors have multiple methods an administrator can configure, which include but are not limited to:

  • Authenticator applications

  • Email

  • SMS

  • Voice

  • One-time passcodes (OTPs)

  • Hard tokens

  • FIDO

When using PingID, you might have a similar experience using first and second factors together as shown in the following image.

A diagram with a series of screen captures showing a sign-on page (first factor) to an Authentication window for an OTP (second factor).

The goal is to reduce passwords and to evolve the experience into a frictionless experience, as seen in the following image showing the passwordless experience using Touch ID.

A diagram with a pair of screen captures showing a sign-on page and options to sign on with an arrow pointing to a Touch ID prompt window for passwordless sign-on.

The number of steps for a passwordless experience decreases compared to the MFA experience:

  • Reduce footprint:

    • Single sign-on (SSO) and MFA

    • Authentication authority

    • Standards

    • Risk signals

  • Reduce friction:

    • First factor FIDO

    • Continuous AuthN

    • Zero login

You can balance security and experience by managing risk.

  • Passwordless has many different definitions, depending on who you ask.

  • Passwordless boils down to either reducing passwords or eliminating them altogether.

  • People agree that, when done right, passwordless offers a better experience and better security compared to traditional sign-on experiences.