PingOne Advanced Identity Cloud

Manage custom domains using the admin console

You can find background information on custom domains in Configure customer-friendly domain names.

The admin console lets you manage custom domain configuration for only the Alpha and Bravo realms. To configure a custom domain for the top-level realm, follow the instructions in Manage custom domains using the API.

To manage the custom domain configuration for the Alpha or Bravo realms:

  1. In the Advanced Identity Cloud admin console, open the Realm menu (upper left).

  2. Go to settings Realm Settings > Custom Domain.

  3. Review the list of custom domains configured for the realm:

    • To add a new custom domain:

      1. Click + Add a Custom Domain.

      2. In the Add a Custom Domain modal, enter your domain or subdomain name. For example, id.mycompany.com.

      3. Click Next.

      4. In the Verify Domain Name Ownership modal:

        1. (Optional) Follow the on-screen instructions to set up a CNAME record.

        2. Click Verify, then click Done.

    • To delete a custom domain, click its delete icon (delete), and in the Delete Custom Domain? modal, click Delete.

      Before removing a domain or subdomain from the configuration, you must first update any existing applications that rely on that domain or subdomain.