PingID End User Guide

(Legacy) Enabling or disabling swipe and biometrics authentication

If you experience slow internet speeds, or prefer to authenticate using a one-time passcode (OTP) only, you can disable swipe or biometrics authentication.

About this task

An animation showing the process of disabling swipe authentication on the PingID mobile app.

Steps

  1. On your device, open the PingID application.

    A screen capture of the PingID mobile app settings menu.

  2. Tap the Gear icon (pju1564020549262 ), and then select Swipe settings.

  3. To disable swipe authentication, tap Enable Swipe until the slider moves to the left (disabled).

Result

The settings are updated immediately. If swipe is disabled, the next time you are prompted to authenticate, enter the passcode generated on your mobile device by PingID.