PingID End User Guide

Unpairing an organization from the PingID mobile app

If your device is paired with more than one organization, use the app to unpair a single organization without unpairing your device completely.

About this task

If you have only a single organization paired to your device and you unpair the organization, your device unpairs automatically.

Steps

  1. Open the PingID app on your mobile device.

    Result:

    In the My Organizations section, a list populates the organizations paired with your device.

  2. Tap the organization that you want to remove.

    Result:

    A message showing the name of the organization opens, asking if you want to remove the organization.

  3. Tap Remove Organization.

    Result:

    The organization is removed, and you cannot use your device to authenticate the account associated with that organization.