Authenticating using biometrics
If you have the PingID mobile app running on your mobile device, you can authenticate using device biometrics, such as fingerprint or facial recognition, to securely access your resources.
Before you begin
Register biometrics on your mobile device, and then pair your mobile device with PingID mobile app. Learn more in Pairing PingID mobile app (using a QR code or pairing key).
About this task
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Steps
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Sign on to your account or device, or access the application that requires authentication.
Result:
You’ll see the Authenticating window and an authentication notification request is sent to your mobile device.
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Accept the authentication notification message that asks if you are trying to sign on:
Choose from:
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If your device is locked, long press or swipe the notification until it shows the option to approve or deny the request, and then tap Yes.
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If your device is unlocked, on the notification, tap Yes or long-press the notification until it shows the option to approve or deny the request, and then tap Yes.
If configured by your organization, you’ll see a map on the notification screen, showing the location, device type, and browser used by the device attempting to accessing your account or app. This can help you identify a fraudulent authentication attempt.
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If your mobile phone is unlocked and PingID is open, you’ll be asked to authenticate with your biometrics.
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You might be asked to authenticate by number matching. If so, PingID mobile app opens and displays a number-matching screen. Select the same number that appears on the Authentication screen, and then authenticate with biometrics, if required.
Result
An Authenticated message with a check mark appears, indicating successful authentication, and your access is approved. You are automatically signed on to your application.