PingID End User Guide

Authenticating using number matching

You might be asked to authenticate by selecting the number in PingID mobile app that matches the number displayed on the authenticating screen.

Before you begin

Pair your mobile device with PingID mobile app. Learn more in Pairing PingID mobile app (using a QR code or pairing key).

About this task

Animation showing number matching authentication

Steps

  1. Sign on to your account or device, or access the application that requires authentication.

    Result:

    The Authentication window displays a number and a message asking you to select the same number in PingID mobile app.

    PingID authenticator window showing a number, and instructing you to select the same number in  PingID mobile app to complete authentication

  2. Open PingID mobile app and select the number that matches the number shown on the Authentication screen.

    You might also be asked to authenticate with your biometrics.

    PingID mobile app displaying a list of numbers, and a message asking you to select the same number that is displayed on the Authentication screen. At the end of the list is the No, it’s not me button that also allows you to report fraud.

    Apple smart watch users can select the number from their smart watch, however number matching is not supported on Android watches.

    Result

A check mark appears indicating successful authentication and your access is approved. You are automatically signed on to your application.

A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved.